At Little Jewel, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused and in original condition
  • Include original packaging and tags
  • Not show signs of wear, damage, or alteration
  • Be accompanied by proof of purchase

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Gift cards
  • Final sale or clearance items

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and packaging

We will review your request and provide an appropriate solution, such as a replacement, refund, or exchange.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to customer preference, the customer is responsible for return shipping costs.

If the return is caused by our mistake, such as receiving the wrong or damaged item, we will cover the reasonable return shipping costs where applicable.

Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped. Please contact us before returning any merchandise.

Return Process

Before sending any item back, please contact our customer support team for return authorization and instructions.

Unauthorized returns may experience delays or be refused.

Contact Us

For return requests or refund assistance, please contact:

Email: assistline@littlejewel.store